Trade accounts
For installers, merchants and specifiers
- Dedicated price lists for each type of account
- Units held in our UK warehouse and delivered nationwide
- Larger programmes can be supplied by the container
Heat pump and air conditioning systems, technical resources and hands‑on support for installers, merchants and specifiers.
AUX R290 monobloc
All the hydronic components are integrated inside the unit, so installation is quick and tidy, and the sealed R290 circuit means water-side connections only.
Built‑in strainer, circulation pump, 5‑litre expansion vessel and back‑up heater. No complex setups.
Rated heating output is maintained at −7 °C outside, with flow temperatures up to 80 °C.
The 4, 6, 8 and 10 kW units are Fit and Notify at the DNO.
A compact R290 protective zone, set out in the installation manual.
Every domestic model is MCS certified and listed in the Product Characteristics Database at 35 °C and 55 °C.
Native RS485 Modbus with a documented register map. Passiv UK and Adia Thermal connect without an adapter.
Installer support network
Fast, reliable help from AUX UK engineers and our technical team. Real engineers, not call centres.
Monday to Saturday, 08:30 to 18:00, by phone, email and WhatsApp, for commissioning and troubleshooting.
Parameter guidance, wiring support and setup advice, with video-call support during commissioning.
Regional AUX engineers in Surrey and the North East attend complex installations when required.
Installation manuals, quick start guides and troubleshooting charts, plus the installer library on the Tech Portal.
Training
From hands‑on product training to guidance on complex installations, we help your team stay skilled, confident and up to date.
Classroom and hands‑on training on the full AUX range, control systems, wiring and commissioning, including R290 monobloc systems and hydraulic layouts.
A new regional centre for faster access to in‑person training, technical support and stocked components.
Trade accounts
Design and specification
Technical documents
AUX PRO app
Every heat pump fault code with its check procedure and wiring diagram, plus air conditioning codes and installer manuals for split, Free Match, light commercial and mini VRF.
Sizing a system, pricing a project or planning your first AUX installation? We are here to help.